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Scaling the Wix Answers Knowledge Base by 400%

Role:

Senior Knowledge Base Writer

Challenge:

The Wix Answers help desk software documentation was in its early stage with only 100 articles and a clunky interface. The product was growing rapidly and self-service support was failing to keep up, leading to user churn.

Contribution:

Single-handedly scaled the entire knowledge base from 100 to over 500 articles. Focused on sheer volume, quality, and strategic impact in supporting major product launches.

Outcome:

Massive 400% growth in content transformed the self-service capabilities for a key product. Demonstrated capacity for high-volume, high-quality content production and the ability to build a comprehensive knowledge base from the ground up.

Skills:

High-Volume Content Production; Technical Writing; Content Strategy; Self-Service Support

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